Contact
Need a hand with Jeedle? Email us — we read every message.
Reach us
- Support & issues: support@jeedle.com
- General: hello@jeedle.com
- Privacy & data deletion: privacy@jeedle.com
Common questions
- “You don't have access to this app” when connecting Jira. The Atlassian app needs to be shared with your site. If you're a teammate, ask the owner; if you're the owner, email support and we'll walk you through it.
- Notes or configuration didn't save. Use the explicit Save control. If a save fails, check your connection and try again.
- Code won't open my folder. Use a Chromium browser (Chrome, Edge, Arc, Brave) for the File System Access path. Code never uploads.
- The Companion is rate-limited. The built-in AI has a free-tier cap per minute. Wait about 30 seconds and try again; a paid server-side key removes the cap.
- A status change or comment failed. Some Jira workflows need extra fields (for example Resolution), or your account may lack permission. Make the change in Jira for now and tell us which transition failed.
- I want to delete my data. Disconnect Jira in the app to revoke access (notes stay for reconnect). Email privacy@jeedle.com to delete the account entirely.
Response time
We aim to reply within a couple of business days.